Damminic Archer

Review of Embassy Suites West Palm Beach

Horrible!!!!! I really love Hilton Hotels, in fact...

Horrible!!!!! I really love Hilton Hotels, in fact I have a long history with booking rooms through Hilton .Their services are usually top of the line, Until I came across this location in particular. Their services is by far is the worse I have experienced in the Hospitality industry. I have been a property manager for 13 years and never have I ever came across a such a disrespectful a hotel manager like Luis G. I do understand that working in this field can be a bit challenging at time, but on the customers should never be an option you decide to release your frustration on. And for the poor customer service that Mr. Luis G presented sets a bad reputation for the company's Name. Never will I ever do business with them again, neither will I recommend this property to any of my clients or friends. I will also post this review over to my Instagram page where my colleagues can also be aware of this.