Ronald Dietz has been assigned to my claim and I h...

Ronald Dietz has been assigned to my claim and I have been left completely unimpressed. I ve call his direct line multiple times regarding my claim and magically no matter what time I call he s not at the phone.

On Friday April 16, 2021 I received word from the shop I got an estimate from that they were given the ok from Ronald to begin repairs on my car on Monday April 19th, Ronald of course neglected to call me or set anything up for a rental. So I then had to call the company number and speak to 2 supervisors, the first one seemed completely indifferent and she never emailed me the rental info or even set it up even though she said she did. The second supervisor I talked to was very nice and helped me get that set up. Why couldn t Ronald do it? Because he left the office at 3 in the afternoon of course. Seriously? It might be a Friday but some of us are stuck at work til 5.

Fast forward to today April 27, 2021 and after signing a release basically saying I won t sue them for damages in exchange for them paying the repair costs on my car, Ronald yet again neglected to give me pertinent information. They re going to literally mail a physical check to my address and then want me to use that check to pay the shop. Do you have any idea how insanely inconvenient that is? Just pay the shop directly. I literally left work 2 hours early to beat rush hour traffic and make it to the shop before closing time only to be told you aren t paying the shop directly. Who does that? The only reason I m not any more livid than I am is because you re paying for my rental. Terrible customer service and support from Ronald Dietz.