Jessica R

Review of Split rock resort

Safety risk! I wasn t going to leave a review and ...

Safety risk! I wasn t going to leave a review and I was just going to cut my lost however, others should be aware of safety concerns. I m not upset because Karen, the manager was very understanding and knew that there were issues but they were wayyy beyond her control! Despite being cursed out and yelled at by several guest (not me!), she maintained a very patient and kind disposition! I mean really, the new owners should consider that she s an asset! I m not upset but I am extremely disappointed and should have believed the previous ratings! I know it s pandemic season or whatever but safety issues should not be ignored!

This place is poorly maintained and presents health and safety risk. We cut our stay short because of the risk! The state and county should just close this place until maintenance can be completed and until the buildings are brought up to code or they will end up with some fatalities! Seriously! Fire alarms kept going off in the building. The fire crew kept coming nobody could say when the building was last inspected. Fire crews suggested issues with the building but said we should report it to the front desk as if they had no authority to condemn the building. It looked as if it has lots of potential and was probably a nice spot at some point.

The Ceiling was falling in several spaces, the ONE elevator looks like a death trap and stopped a few times looks like it was last inspected in the 80 s. I refused to even think about getting in the pool which appeared to have no filter system, broken things in the unit, reported several times to no avail. I saw maintenance staff once in the hall and that was when he replaced things in one room. Everything was poorly staffed, pot holes in the lot . There was somethings that looked like a hole where you were supposed to go fishing, closed amenities, outdated amenities, carpets that looked as if they ve never been shampooed .much more! No fire extinguishers in the kitchens! Lots of stuff missing from the units like dishes remotes, no blankets on beds, no blankets, etc!

I will mention that on top of the poor maintenance, they Nickel and dime you for the few activities that they did have on the resort, if you want to call this a resort! Interval International should be ashamed to list this in the dictionary!

On a positive note, the area was very quiet, lots of wildlife and peaceful! Breakfast in the restaurant downstairs was nice a small fee of course! :)