Horrible experience. I ordered my floor and they m...

Horrible experience. I ordered my floor and they messaged me several times, auto called several times, emailed, and had a person call several times prior to the install. The install occurred and I had one room with discolored floor planks, dents, and chips. I called the next morning and continuously reached out for 2 weeks after the install trying to get someone to resolve my issues. No callback nor an email after the borderline harassment messaging prior to the install. I finally got ahold of someone and they scheduled a repair 1 month out. The guys arrived 1 month later and said they couldn't do the work that day and took pictures, which i had already sent to Empire. They told me to disassemble my furniture and they would be back the next day. I did so and they were not. Another several days of calling and I was told it would be scheduled 10 days out and I had to deal with the disassembled furniture. I was assured they would be out in the AM the day of the recast repair. The repair date came and an auto dialer called at 8 am saying they would be here for the repair soon. They never showed and I called at 530pm. I was told the installers are not answering their phones and I would have to wait. I never received a call back and they didn't show. Empire and Viski Flooring are a joke. Avoid these guys unless you like being frustrated and to have a subpar customer experience.