Very bad service. Very bad experience. Had opt for...

Very bad service. Very bad experience. Had opt for express service. They drop an email ask me to pick up on 14/10 after 3pm.
Reach after 3.30pm told me not ready. Come back after 30mins, haven cut yet.
No apologies from them. Just say can u come back after 30mins not yet cut.
Amazing customer service I must say.