Michael Sweeney worked outside the house for 3+ hr...

Michael Sweeney worked outside the house for 3+ hrs. He was quite loud while he worked and played music.

Honestly? I let it go because this was about 3 weeks of WAITING for the A#1 to fix an issue that was covered by our warranty.

What I COULDN'T let go was Michael walking into our home without even so much as a courtesy knock. No mask or anything.

My husband and I rushed to put masks on. When my husband asked Michael to go outside, Michael refused. My husband asked again... Michael stayed inside. *I* asked him to leave and he just flat-out ignored me.

When my husband ushered him out, Michael said, The pandemic s over.

Outside he proceeded to berate my husband for not making it clear that we wanted him to wear a mask.

Michael showed up WITH A MASK ON. He left it in our backyard as a good reminder of that.

I know the governor dropped the mask mandate, but A#1 Air said that employees are required to wear PPE at all times.

Instead, Michael decided to say "COVID is debatable." Which was his follow-up when my husband told him that the pandemic is still on-going.

Pandemic aside, this man just came into our home without permission. Our dog could have attacked him.

When we called A#1 Air, they basically just asked how we wanted to handle payment... Like "Yeah... so how about that bill?"

We won't pay until we know how they're going to resolve this.

When A#1 Air called again, it wasn't in response to the service, but to my husband's reply in their How did we do? email.

We're in limbo right now, but we're not happy campers.

*UPDATE*

A Sales Manager named Corey says they will eat the bill, but Michael will only be written up.

A different technician will also be coming by tonight (supposedly free of charge) to double-check Michael's work and to clean up what Matthew left behind.

My husband, justifiably upset, did curse a bit. Corey informed my husband that if my husband didn't watch his language that he wouldn't help at all.

I'm all for trying not to curse in situations like this, but A#1 has an obligation to remedy the situation f bombs or not.

*UPDATE #2

Spoke with GM that resolved issues entirely.

Technician that came out last night was courteous, informative and wore head to toe PPE.