I've been on hold for 1:13mins. The call has not e...

I've been on hold for 1:13mins. The call has not even been answered. This is the wait time to get a human in the phone which will, no doubt result in a "hi, thank you for calling today. My name is _______. How can I help you? -----
Ok, please hold." And then being on hold for another hour? WTH?!?!? I need help and can't get to an office without serious difficulty. My health won't allow it. I'm at my wits end.