esmeralda r

Review of Fort Bend Kia

My husband and I had the worst experience with thi...

My husband and I had the worst experience with this dealership!!!!! We went in originally wanting to look at the vehicles and were approached by Dani Palmer. He convinced us to apply for a vehicle with a lease option. My husband and I agreed and made it very clear that we did not want our credit ran more then once. Dani told us that our credit would only be ran thru Kia Financial and that was the only back that did their lease option. By the end of the night we were told that everything was good, we were approved, and we would go need to come back in tomorrow morning to sign all of our papers for the vehicle. He printed the tags, had the car detailed and told us the car would be delivered to our home and we would just have to pick up the keys. This morning when we called to give him a time that we would be in to sign the paperwork, were then told that we had 2 vehicles with open loans which we did tell him about. We were asked if we wanted to trade in our vehicle and we responded with NO. Dani then said he would call us back. He would call and touch base with my husband and I. We were never told that we weren't approved because one of our loan holders reported a natural disaster on our credit report. We were not in desperate need of another vehicle. When i started getting emails from Experian stating that my husbands credit was ran i then called Dani to find out why. HIs response was that we were approved for a totally different car then what we wanted and he had NO CLUE that my husbands credit was more then once, he then told me to contact Miranda in the finance dept. So i called the dealership to speak with her asking why She was very rude and was yelling at me telling me that she was only trying to help us. She also stated that the credit pull was not a hard inquiry and would not affect my husband credit score. I explained to her that it is and it did does affect the credit score and asked to speak with a manager. I was put on hold for several minutes for the manager Sahid Salhoun to tell me that Dani was told from the morning that Kia Financial did not want to approve the Lease loan and that we would need to trade in one of our vehicles. Dani then went to his manager in the afternoon asking him to what he could do to get us in a car. Which lead to Sahid authorize the finance dept to run my husbands credit 2 more times thru 2 different banks for a car that we did not even want. I told Sahid several times we did not ask Dani to run our credit nor were we informed of any of the denial or changes in the vehicle. I then told Sahid I would file a complaint and he then told me we authorized for them to run our credit on a purchase loan when that was not we wanted or agreed on I made it very clear to Dani that if we weren't going to get the car leased we didn't want the car or any other car. We also made it clear that we did not want our credit ran multiple time we were told by Dani that they only run your credit once thru Kia Financial because they are the ONLY company they deal with for leasing a car. I will never recommend anyone to this dealership and please aware of what came happen Now I am Filing complaint with the BBB and now having to contact the credit agencies to dispute these inquiries. BUYERS BEWARE.