Twice I had to bring my lease car to them for it t...

Twice I had to bring my lease car to them for it to be fixed, and they make an appointment that they would be ready within a certain timeframe, and both times they were NOT ready in the specified timeframe, and they did not call me to inform me that it would not be ready until later, the 1st time I even lost it for more than 2 MONTHS, and I did not receive any reimbursement for costs incurred for work or replacement transport. It's that I have to go to them from my lease company, otherwise I would have moved to another garage long ago!