Was told on the phone that all restaurants are ope...

Was told on the phone that all restaurants are open. Get here and find out only 1 restaurant is open. I asked the reservations lady about ziplining on the phone and she said it is all running, she said the twin zip was as well. We get there and the twin zip was closed. So we said that we would do the tour and the nice people on the go kart said to go sign up at adventure center. We get over there and they said it was booked.

We did get to have a nice fire Saturday night. We enjoyed the pool. The hot tub was Luke warm though. We finally got to do the chair lift before we left for home Sunday. Lots of miscommunication among all employees, each living in different worlds and on different times with out accurate information so it took some work to finally get to do that chair lift. The ones working in the adventure center said that the resort lost a bunch of employees. I guess they did the best they could. The employee cleaning pool area at Heather Highlands was very helpful and nice. The room was clean with a nice layout but the description on the hotel reservation NEEDS to be updated. It said nothing about having an upstairs. The microwave, the coffee pot and the fireplace was not working and needs to be fixed so we couldn't even make a coffee or a bag of popcorn. I don't think we would come back here again. Wish it was a bit nicer experience. But overall it was okay. The scenery from the chairlift was the highlight of our stay.