Maria Sanchez

Review of The Best Western Clock Tower R...

I think by far the worst hotel I have ever been to...

I think by far the worst hotel I have ever been to. I did read the reviews prior to booking and was a little unsure and read the managers responses on trip advisor however I still gave them a chance, plus the reviews were about a year old. Granted we went there because of the water park which was very small and their hot tub was out of order but my biggest issues were with the hotel itself.

I checked-in and I thought not too bad. Drove to my entrance and as we walked in it just smelled dirty. Walked in the room and the heater was off so we had to turn on the heater and stay in our coats until it warmed up mind you it was 29 degrees outside so why wouldn't they have their heaters on is beyond me.

In the middle of the night maybe 2am alarms are going off no one in the hall ways to alarm anyone of whats going on people are running out so I called the front desk to ask what was going on. Very short attitude its under control false alarm. Just annoying but I do understand if someone pulled the alarm it's not the hotels fault just learn how to communicate with people.

For a hotel that probably gets most of their clients because of the water park I would think that they would have heaters on in the hallways. The place was freezing cold. Mind you we have to walk through the hotel to get to Coco Key and it was probably as cold inside as it was outside. What a total turn off.

We decided to try the hotel pool since there was no one in there and it would be quiet. Told my kids we would check out and they can hang out at the pool as long as they wanted.. When we are ready to go I follow the arrows to go the locker rooms. What locker rooms??? They don't have any still confused why they have signs in there but no where to get dressed in especially when we had already checked out!! I go call the front desk from their phone in the pool and it doesn't work. I go throw something away in the garbage can and there was puke all over the trash can. Gross. Clearly maintenance and cleaning not a top priority because that was not fresh. You also have a phone in the pool with an emergency sign but the phone doesn't work. I ask myself what if there was an emergency. So I walked to the front desk through the cold hotel and let the clerk know and she should have told me who cares. Customer service also not on their top priority list.

Clearly not somewhere I would ever go to again.