Maxime del Moral

Review of Aneka Kuta Resort & Spa

Nice hotel in appearance and good service in the r...

Nice hotel in appearance and good service in the restaurant but it stops there. At check-in we ask for confirmation for a king size bed and we are sent to a twin room. On the phone we are told that tomorrow, maybe a king will be available. Then we see that all the bedding is stained or with small holes + hair in the shower and mirror traces. I call on the phone and I am told that we will see what we can do. Nothing visibly because more news then. We go straight to the reception, and suddenly, rooms are available in king size. Housekeeping is still in but it's coming soon. A solution but no verbal excuse or compensation for a failed arrival. The room that gave us is in kingsize but still with bedding and stained towels. Added a smell of moisture from the bed linen and air conditioning, and a long hair around the pencil on the bedside. In short: great pool and good restaurant but do not sleep there. A shame for a resort half empty of being unable to provide a clean and healthy room, matching the reservation.