a pretty poor customer service, i ordered on July ...

a pretty poor customer service, i ordered on July 16 and they get back to me on August 8 with this "We do apologize We have canceled your order due to item is in back order No funds were taken out and that pending authorization should have dropped off after 2-3 day.If you used Pay pal OR Credit Card as a form of payment, you will received the credit back within 24 hours. I apologize for the inconvenience" then i called why do you guys didnt tell me at the beginning its been more than 3 weeks i placed my order and after all you canceled it, and also the customer service is really bad i talked to someone called Steve he was so rude. never recommend this business to anyone