Ruby McMenemy-Taylor

Review of Ikea, Edinburgh Ltd

We adore IKEA. The only drawback is the store staf...

We adore IKEA. The only drawback is the store staff in customer service. They are so lazy! Yesterday my daughter had helpfully noted all the products she wished to buy to make for easier locating. However, there were three items she couldn't find so used the store finder wherein a message gets sent to the customer and staff and the customer collects it from customer service. Upon doing so my daughter, having approached customer service, was informed that she had to go back round to try to find the items herself and if she couldn't then she was to grab a member of staff. What a complete joke! There were three of them there at customer service, standing having a chat, and upstairs there were a further five staff sitting at computers having a laugh and a chat with one another. I'd like to say they were just enjoying their jobs but the place was busy and they clearly weren't assisting anyone. My daughter ended up without her desired items as they weren't on display and the racks available don't clearly show what's on them.
We love IKEA but most of the staff at the customer service area are lazy lumps. What it is to be paid for standing around having a chat with your mates, leaving customers to wander around aimlessly.