Leonard Sims

Review of Reeves Communications

Several months ago took my GMC Sierra in for a tra...

Several months ago took my GMC Sierra in for a trailer brake warning light/alert. After 2 days was informed it was a brake switch issue; the switch which had to be ordered. Picked up truck and waited all the while fighting alert. Switch finally arrived and installed after several hours. Last week AC system went out. Took truck in Tuesday, they called Wednesday night said it was the AC compressor and clutch, part had to be ordered from Ft. Worth, should be in Thursday. Called late Friday, no parts; informed they should arrive Saturday and they would get it installed ASAP. Called Saturday, part in; but tech busy. Writer said he would speak to tech and service manager. I requested they call me Monday by Noon, he said they would. 1PM Monday, no call; called service writer. Said he had not spoken to manager, but I was "on his list." He checked with tech, still cannot get to it. He said all techs were tied up with repairs that had been waiting longer than mine. I simply cannot believe a dealership of this size operates in this manner. Its been 6 days and still no truck. I can understand not keeping a large inventory of parts; but, not having at least one AC compressor in stock on the Texas coast in the summer makes no sense to me. I am also sure there are parts houses between here and Ft. Worth that could supply what is needed. I have always been happy with GM products, service, and dealers to this point; BUT THIS IS UNBELIEVABLE!