I have a complaint. When buying Sikagrout 110 in b...

I have a complaint. When buying Sikagrout 110 in bags of 30 kiloz, when handling it to transport it to my truck. The bags seemed very rigid and hard. I asked the manager why they had the bags out in the open and that this could have affected them due to the high humidity in the area due to the rains.
He told me that nothing happened
And I took them
After opening them we found that the product had become lumpy and that these had to be beat exaggeratedly.
The bags must be protected from the weather.