We took our three kids ages 3 (twins) and 6 for th...

We took our three kids ages 3 (twins) and 6 for three nights in mid March. We had stayed once before last year and overlooked a lot because it was during cover; however, things should have shaped up by now. We decided to go back to Hyatt over the JW Marriott because they had the lazy river and water slides. BIG MISTAKE. If you like over priced room and food and poor service then this is the place for you! We paid $3600 for three nights with two adjoining regular rooms. There is no housekeeping at all. NO fresh towels or trash taken out. This is unacceptable not only for a Hyatt but also for what they are charging per night. There's also no room service and any food you must order at a restaurant. Not exactly convenient with three young kids if you want an easy breakfast in the room. Also, not on the beach. Have to schedule a ferry to get to it and bring your own towels etc.

We bought a cabana for $500 one day. Another BIG mistake. TV didn't work and poor service. We ended up just walking to the bar to get drinks instead of having someone come to the cabana as the wait was long and the one time we did order it never came. We order food by the pool and 20 minutes before 5pm we had three different people "remind" us that we had to "get out" by 5pm. Our food arrived right at 5 and we were told to get out very rudely by the manager Emily. We have gotten many cabanas throughout our vacations and have never been rushed out or told to " get out" by anyone. Especially with what they are charging and that there's nothing to clean inside it. We had one by the lazy river so it wasn't a private room. just a couple couches with towels. No bathroom or shower to clear/clean.

We stayed at the JW in Marco 4 times in the last two months and highly recommend you spend your money there if you're looking for a family friendly resort with housekeeping, room service, and friendly staff. They also have actives planned during holidays and spring break for kids like movies at the pool and build a bear. Hyatt had nothing. Not one activity or even pool games for kids even though I was told when I called front desk a few weeks prior that their would be activities for kids.