S

Steve Moskowitz

3 years ago

It started off great. Valentine s Day, kind of a ...

It started off great. Valentine s Day, kind of a loungey type atmosphere, 8pm. We walk in without a reservation and we are informed they only have bar seating available. I look around the hostess and there are tons of seats. No problem - we are easy going. To the bar we go. My wife was given a glass of rose and a rose on the house. Great touch.

We sit for a few minutes and order a drink. Scotch for me, wine for her. Took a bit long but generous pours. We placed an order - korean pork belly and ribs, duck satay and two rolls figuring we can always order more.

Well about an hour goes by and we finally get our first app. This was even fine as we were having a nice conversation. The pork belly shows up and it had good flavor but was cooked like a well done pork chop. Completely inedible. We left it unfinished.

At this point, the plate has been sitting for 20 minutes in front of us. The bartender comes back and asks if we d like the rest of our order now.... after 90 minutes. He had obviously forgotten us and put a good spin on it by pretending he was timing our meal. We politely said yes please and he said it would be right up. Let s fast forward another 20 minutes.

Our two rolls show up (if that s what you call them). They were the circumference of a quarter and basically had a pencil erasers circumference of fish. The rest was rice and filler. The taste was less than average at best, but we were starving so we shoved it in our face and asked for the check. Missing something? Yep - that duck satay never showed up.

They were agreeable and took 15 minutes (right in front of us) to discuss our check in Dutch. Finally it arrives and guess what - it was wrong! They charged us for our neighbors pork belly (2 orders not 1) and the duck satay which never made it. We pointed this out and it was corrected with a here you go . No sorry you didn t get your whole order , no we can do better, can we make you one to go? .

We paid, and my wife who is amazing, left a generous tip anyway. I was already on my phone looking to leave an accurate (poor) review. On the way out, the bartender comes up and says if you liked the service leave us good comments on trip advisor... . I smiled politely and said understood. Good night .

Service: 2/10 (bartender was polite)
Food: 2/10 (tasted ok, but over cooked and tiny portions for the price - and yes I know it s tapas).
Ambiance: 6/10 (a pretty cool space actually)
Desire to satisfy a customer: 1/10

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