akersfam

Review of Hotel Nikko Atlanta

Seemingly nice hotel and friendly staff.

Seemingly nice hotel and friendly staff.

However, after a long work day, the cable TV in my room kept cutting out. Could only watch 50% of cable uninterrupted, and also couldn t rent a movie. Not what you d expect from an upper priced hotel in Buckhead. I called the front desk at 10 pm on Tues OCT 30th and it rang and rang, but no answer. I called again and left ringing while I worked, thinking maybe the desk clerk was busy with a guest, but also expected a front desk can you please hold?... . But, after about 20 rings, my call was simply hung up on. I walked down and explained. She called someone and said engineering on their way to fix. I went back to the room and waited 30 minutes. Engineering never showed-never reported issue fixed-no call to verify issue addressed. Again, not what you expect from high end hotel. I called the front desk again, and again no answer. I went back down to the front desk, where she reported engineering fixed remotely, but they didn t. This is the kind of service, quality and responsiveness that is really unacceptable at a hotel portraying 1st class and charging 1st class prices. Eventually, engineering came up at my insistence, and said he couldn t fix and was a cable company issue. Another them came to change the card. Big inconvenience and hassle. Highly frustrating to not be able to watch the news and the game for a bit before crashing! We ll see if some recompense is offered at checkout, but I would be surprised.

May want to check out the Intercontinental across the street-very highly recommended.
JMA