Booked a condo for a benefit ride. Checked in and ...

Booked a condo for a benefit ride. Checked in and the AC was broken. (thumbs down for maintenance because it felt like 100 deg in there). This place was booked SOLID! I went to the front desk fuming because I was told they could bring us a fan (you could probably smell the anger seeping from my body). The staff was not to blame but someone needed to do something about this. Long story short; they de-escalated my blood pressure, went out of their way to keep us there (because I was minutes from demanding a full refund and heading home), put us in a condo that was gorgeous (and probably 3 times what we paid) and made sure we had the experience we were expecting. Sugarloaf has excellent business skills and turned a bad situation into a memorable experience. Some people would continue complaining but I am a reasonable person. Stuff happens and a business should be judged by how they handle it and not by the fact it happened. 5 stars for putting yourself in my shoes and making this a wonderful story!! Great job and see you next year!!!