Shyann Sims

Review of GSS America

I've had this insurance for a few years now. Unfo...

I've had this insurance for a few years now. Unfortunately 3 months ago I had to file my first claim with them. Roger was in charge of handling my claim and did a fantastic job. After reading all the bad reviews about this company I was really on edge about my claim being denied but for the most part everything turned out fine. The only issue was every time we got a "final step" completed another issue would arise before they could make the payment for my total loss. I'll give them the benefit of the doubt since my case happened 1-2 weeks before everything was shut down due to covid. Other than that I'm very pleased with the way Roger was in communication with me and multiple companies. He went above and beyond to keep me informed with issues coming from other companies also giving guidance on how to handle them.

I believe a lot of issues other people are having are due to American Freedom not being their primary insurance company so everything isn't going to be covered how they expect.