Receptionist could not give direct responses to qu...

Receptionist could not give direct responses to questions nor did she even attempt.to ask anyone else in order to gain more information for me in my process. Every staff I came in contact with have the vibe as if I was burdening them when trying to get clarity as to what I needed to get accomplished so I could find out if approved for services. I call several times being told I would receive a call back and did not for 3 weeks even as I continued calling. Received a call back after services had been completed. I did not find anything about the service I received to be professional, forth coming or helpful.