I requested a name change notice to be published. ...

I requested a name change notice to be published. They offered me two choices "The Sydney Herald" or "The Age" . I told them which is cheaper I can go for it. They said "The Age". I gave them my address in the Ad as "NSW". I told them that the requirement is that this should be published in a National Newspaper. I checked with them as to where I can get the hard copy. They told me I can get from any NewsAgency near me. They didnt inform me that The Age is a melbourne edition news paaper. When I called them today morning. They were very very rude. They said its not our problem and we need not say specifically that this is a melbourne edition. I dont know any customer facing instituation this rude.. They hang up the call just like that...