Testing times using this company second order with...

Testing times using this company second order with this company just before Xmas ,cold called by a member of the sales team asking me would I like 12 bottles of wine with a free bottle of champagne .
Which I agreed even asked me what type of champagne I would like, I received 12 bottles of wine some only bottled this year also a bottle of proesco instead of the promised champagne the sales agent lied to get the sale very disappointed by the whole experience to add insult to injury when I phoned up to complain the customer service person told me can I hurry up as she had other calls coming in so much for a family business has got so big they have lost control