Mike Castro

Review of Now Larimar Punta cana & Secre...

Great staff even do they re understaffed. Selected...

Great staff even do they re understaffed. Selected this place after not being able to travel to Jamaica for my Honeymoon due to new government guidelines and restrictions. The original plan was to go to the Excellence Resort & Spa at Oyster Bay. They try to do the best they can. Ok I rated it a one star for the following reasons Had a VIP they call it (Prestige) reservation arrived at the resort about 3:15pm didn t get into my romantic honeymoon suite until about 5:30pm. They kept telling me the honeymoon suite wasn t ready. Restaurants had a very limited menu and the room service menu as well. The first day I ordered room service everything I ordered that was on their menu they didn t have it, ended up ordering something awful selections and options were very limited. How can you not have pizza or wings. Come on! Room was ok didn t have much privacy. The drinks were ok depending on the bar and bartenders it was a hit or miss type of deal. The Romantic Ocean Front Romantic Dinner is a must it s worth every penny. The best meal I had the resort hands down! Some waitresses had an attitude due to being overworked and understaffed. The result bad customer service. I can go on and on but I rather keep it as briefed as possible. Definitely not a resort I will visit again.