Worst experience at a hotel ever. I was attending ...

Worst experience at a hotel ever. I was attending a national conference for work and got the worst run around by the front desk. They had our payment info but lost some stupid form they needed that we had sent a month prior. Forced several co-workers to put their own money up front, and when the hotel's mistake was brought to light they didn't even offer an apology, or attempt to make things right.

However, the Golden Nugget maid staff were awesome, friendly, and helpful and I feel sad they are lumped in with this dud of a resort.