Bought a 2008 rav4 with a cracked windshield, and ...

Bought a 2008 rav4 with a cracked windshield, and we were promised a free replacement as well as a free detail few days later after we made an appointment. We were NEVER able to get a hold of our sales rep or his manager, and they NEVER returned our calls. Also not even 2 weeks later we had to spend $900 to replace the struts. Will NEVER go back there again or recommend them to anyone