Shawn Pugh

Review of Griffin Ford

Are initial visit no sales men approached us aft...

Are initial visit no sales men approached us after being in the lot looking at cars for over a half a hour.
Went back the next day at 1:15 to set up test drive. Decided to purchase the vehicle finally walked out at 530. Was told 2nd key had to find or will cut a new one. Was told key cutter there on wed. 11-2. Tried to get there following wed. Still no key, was told by my sales men he would call cutter to get exact time he would be there. No contact from my sales men yet another week later. Now have issue with passenger window on the driver side, cant close window with driver switch, only passenger switch. Will be calling about that. Not sure how that will go, cant even get the 2nd key and fob i was promised. Not to Happy with this purchase, or our rep. Last car we bought was 12 yrs ago, same place. Thought the whole process would have been better. Better 12yrs ago. Felt like because we weren't purchasing a new car, are sale wasnt important enough to get good service. Just make a sale and go.