Ben B

Review of AutoNation Ford Jacksonville

This is an addition to a review I wrote several ye...

This is an addition to a review I wrote several years ago (see below if interested)....Added a star.....Finally got around to dealing with the airbag recall. Went out to the car to drop it off but it wouldn't start and wouldn't take a jump. Got it towed to AutoNation who told me the battery was shot. I had a warranty replacement on the battery so I asked them to pull the battery and let me know when I could pick it up. Got the battery replaced under warranty and went back to Autonation. Folks in service took the battery and in 10 minutes I was back on the road. Best service I've had in awhile and the front end crew was super nice. Thanks folks!

This is an edit to a previous post where I stated that I had purchased both an extended warranty and the pre-paid maintenance agreement and was having trouble getting the dealership to honor them.

The dealership kept referring to a set of expiration dates that differed from the dates on the contracts I had been given when I purchased the car and agreements.

After a few failed attempts to have these agreements honored based on the expiration dates printed on the contracts I decided to contact the BBB and work with the dealership's general manager, Brad Burnett.

Mr. Burnett was certain that the expiration dates the dealership was using were correct and that the dates I was referencing on the contracts were not. Mr. Burnett look into my issue and uncovered that when I had bought the car and paid for the extended warranty/maintenance the person who had done the paperwork had filled it out wrong but the contracts were clear.....the dates the dealership was enforcing were correct and the dates I was referencing were not.

Mr. Burnett went out of his way to come up with a creative solution that would work for both of us and I am happy to say he succeeded.

IMO - Mr. Burnett and the dealership could have left me hanging or passed me off to Ford itself but instead took the extra steps to keep a customer happy. Thanks Mr. Burnett!!!!!

I've changed the stars from one to four.