I stayed at the Estancia for a birthday weekend. ...

I stayed at the Estancia for a birthday weekend. When we checked in and asked about options at the pool, we were given conflicting and confusing information. When we arrived at the pool, we were given a package that was not communicated to us. We asked the pool & spa employees to clarify because we were confused. The girl helping us said she thought they had just thrown it in as a birthday surprise and told us not to worry. If we had known the actual details of the package then we would have used the spa passes and all the perks we paid for but we had no idea that was the case. When I went to pay the bill, I asked the manager to get in touch with us because we felt that the employees couldn't clarify and we were unjustly charged for services that we were not aware of. I never received a follow up from the hotel and they were quite dismissive. For a "high end" resort I expected a better level of service and follow up.

Resort is nice but filled with families and kids.