Sally Hughes

Review of Bill Kay Chevrolet

Bad experience all around. I may have bad credit b...

Bad experience all around. I may have bad credit but I had enough money down that I could have gone to a different dealer. I picked this dealer because it was close to where i was going to be for the day and I was on a very tight schedule. I work 2 jobs and had not had a day off in 2 months. They also offered to wait on the title of my trade in so I thought why not. Sales lady i had was jennifer, when i picked a couple of cars to look at i got attitude as they were at the other location and that was too much for them to deal with. When I picked a car it smelled so badly of smoke i told her i didn't want it, she assured me they would get rid of the smell. Hiding the smoke smell does not count for getting rid of it. They put 2 new tires on but did not balance them and did not put matching tires together on the front, needless to say I had a wobble when going over 60. That is basic maintenance, that does not cost them anything, that just shows you what kind of dealership they are. They lied about the oil change which was supposedly just done.I am now overdue for the oil change and have had the car for less than a month. i had to threaten to bring the car back to get some of the issues fixed. I thought that as they were a big dealership they would care more about their customers. I was very wrong. The car now smells like chemicals and i felt sick on the way home driving it. over a week later and i still have the smell. I felt they were patronizing when i went back to the dealer for the 3rd time out of my 6th visit they were too busy to help because it was a busy saturday, i'm sorry my time is not important.
so to summarize, employees with attitude, service techs who can't do basic maintenance and detailers who don't care about the condition of the car that is to be sold.
the crazy thing is all of these were easy low cost fixes that will end up costing them customers because not only did i put this review up but I told everyone I know about the bad experience