Well let's put it this way. Based on my experience...

Well let's put it this way. Based on my experience just trying to SCHEDULE an appointment, I will NEVER go to Grady nor refer anyone there. I have been trying to get my son in to see a pediatric dermatologist. I called last week and they told me I needed a new referral to them because the one I had expired on Aug 5 and even though I was calling before then to schedule an appointment, it couldn't be used. Strike 1. So I decided to search around and see if there were any other dermatologists I could find that took my son's insurance and could get him in before October 1st. (that was their earliest pediatric appointment. Strike 2 in my book but some may not agree). Low and behold, there were NONE that took his insurance So. Today I decided to call Grady back after exhausting all my options. I sat on hold for 17 minutes to even TALK to someone in scheduling. When she finally answered, I politely explained the situation, told her I was aware that I needed a new referral but wanted to get him scheduled and would get that sent before my other one expires. She then informs me that I cannot even SCHEDULE my son without the referral (keep in mind, it is July 22....my referral is good until august 5th.) So I asked, can you just schedule him and when I'm done here with you I will immediately call my pediatrician and have her send another one seeing as I just sat on hold for 17 minutes to talk to anyone? She bluntly said no. We need it faxed first. I explained to her that when I called last week and was told about the referral issue, no one EVER mentioned to me that they couldn't even schedule him without it. She said, well, I'm sorry but you do. At which point I told her that because of all this I wasn't even sure that I wanted to bring him there and WITHOUT PAUSE she interjected "Ok maam. Thanks for calling Grady. Goodbye" and HUNG UP ON ME. What kind of place employs people like that? Certainly not one I want to entrust with my 2 year old. For being as "big" of a name as Grady, you'd think they would take a little pride in how they handled their potential new patients. I can tell you right now I will drive anywhere in the state to avoid giving my money and business to such an impersonal and rude company.