Sanchez Family

Review of Hermosa Vet Clinic

My dog needed to be seen before the last encounter...

My dog needed to be seen before the last encounter and we were told she needed emergency surgery the person on the phone said we don t do that and hung up on us. This time we made an appointment for Friday they said they called us Wednesday with the wrong number.( we changed the number the last two times we went there) The receptionist said that nobody could see my dog Friday for my appointment because all of a sudden they do emergency surgeries. And no other doctors are on call. They also told me another patients/families information about a dogs leg needing to be amputated. Also they lady didn t want to help the family next to us get there dog out of the car and just gave up and said to reschedule. If your looking for help or professionalism they aren t the place to go. Rude staff poor service. The first time we went to get my dogs shots it took 5 hours because they took on shelter dogs and didn t tell any of the paying patients.