S

I would never recommend Park West Plaza which is a...

I would never recommend Park West Plaza which is affiliated with Legend Senior Living. I was lied to from the beginning, but didn't find out until I had paid the $1750 " nonrefundable community fee" and the first month's rent. I specifically asked if they could set up with auto-pay BEFORE I signed anything. I was told they could. After I moved my aunt in, I was told "Sorry, that was a mistake. We will have that someday." A month later I got a late notice with a $600 late fee stating the rent had not been paid. This was 10 days AFTER I had paid the upcoming month's rent BEFORE the first of the month. That required more of my time to get straightened out.
After only 4 months in their special "Memory Care" facility I was told that her my aunt's memory had worsened and their memory care unit couldn't care for her because of her memory???!!! What is memory care for? They still required 30 days notice, and even then only refunded part of the payment for the days I had already paid beyond the 30 days. Even that took follow up with my time to get that partial refund.
They expect their money on time, but they have absolutely no concern for the elderly they are supposed to be taking care of. I did not have this kindd of experience when she was at Brookdale assisted living. I would recommend checking on Brookdale communities.

Comments:

No comments