Kimberly Wong

Review of Evergreen Treatment Services

Everything was great at the clinic until I moved t...

Everything was great at the clinic until I moved to New Jersey last month and asked my old counselor Cindy Smith, to send records to my new clinic. After repeated messages left on her answering machine, multiple calls to the medical records department, and numerous messages left with a variety of staff, my records still have not been sent and it's been over a month now. Cindy is the absolute worst, laziest, rudest counselor I've ever had and never gets anything done. She has repeatedly told me that things are "not my job" and to ask someone else. I'd recommend any counselor besides Cindy. Dr. Ken Hiro was amazing and I wish the rest of the staff at ETS cared about their patients as much as he does.
[Update: 10.9.20- Still waiting on Cindy to send records. I tried talking to Sharon Scott in the medical records department a week ago who told me she would send my records by the end of last week, but when I called her today once I found out my records weren't sent still, and she said she can't help me and to call my counselor. I left another message for Cindy asking for my records to be sent just today. I spoke to the counselor of the day, Melinda, who said she'd send another Release of Information request to my new clinic so I can sign it Monday and can get it faxed back to the ETS before they'll release my records. This is now the 3rd release I'll have signed trying to get these files sent. The counselor Kirk previously told me he could send them with my verbal approval and they weren't sent either. At this point, I'm wondering who will actually step up and help. I will update how long it takes for these records to be sent. I've been trying since September 1st, 2020.]