The seller sent me a faulty and broken item which ...

The seller sent me a faulty and broken item which was advertised as brand new. I complained to eBay (no phone number by the way, you have to go through their non-sense website) and they told me to try to resolve it with the seller first. I told the seller about the problem and he told me he will send me a replacement item that is in a good working condition.

A month passed and I still did not get the replacement. I complained to eBay but they told me they couldn't do anything because it's already past the 60 days complain limit, but they were the ones to tell me to resolve it with the seller first! They told me to contact PayPal if I want my money. I contacted PayPal but they told me to contact eBay if I wanted my money!

6 months later I still don't have either a working item or my money. The scammer Chinese seller has a rating of over 98%! When I checked his bad reviews he has done this to over 700 customers: send a low quality item not as advertised, then promise a replacement. As soon as the 60 days passed he knows eBay and PayPal won't do anything to him and he pretty much made a lot of money for a cheap product that does not work.

Basically the scammer sellers, eBay, and PayPal win by making a lot of money, while the honest customers get robbed of their hard earned money.