Let me preface this by saying that I generally lov...

Let me preface this by saying that I generally love Melting Pot restaurants - I've been to several locations over the past 8 years probably around 20 times, and I am constantly bringing new people to experience the decadent fondue. However, the staff at this restaurant was incredibly rude to my boyfriend and I when we went there tonight for my birthday that I feel compelled to write my first Google (and yelp) review.

I put in a reservation online for 8:30pm through Open Table, almost 2 hours beforehand. While it was a long wait, this was a special night and the experience I imagined getting at this restaurant would be worth it. We showed up on time for our reservation only to be told that our table wasn't ready and that it would probably be more around 9:00pm or later until we could be seated. I asked if they had any seats open at the bar, which they didn't but said there was a now a new table available. I said we'd take it, since we were both very hungry at this point.

The place they sat us was against the wall connected to an emergency exit and had extra chairs, children's highchairs and slings stored around the table, and was much darker than the already dimly-lit-for-mood room. I noticed a table was clean and unoccupied right across from us in a much more pleasant area and asked our hostess if she wouldn't mind moving us. She told me that that table was reserved for a party at 8:45pm, which was 15 minutes after our reservation. I asked if they had specifically requested that table and she said no, but they assign tables per reservation and that the table we had been "assigned to" originally was still occupied by a couple celebrating their anniversary. Still confused, I politely asked if we could move over there since the table they had originally set aside for us wasn't ready yet and we had an earlier reservation that the intended occupants. She huffily explained that each table is assigned per reservation and that's how they do it here and then rudely asked "Do you understand now?" I was so taken aback that I didn't even know how to respond, I have never been spoken to so rudely in a restaurant. My boyfriend was so offended by how she spoke to me that we both agreed to leave and try to turn my birthday night around at a better, more professional establishment. I have never left a restaurant after being seated before, but I did't feel like giving our business to this restaurant when the hostess may as well have spat in my face with her sharp, condescending tones.

I will never be coming back to this location. Such a disappointment from what is normally such a wonderful restaurant. This moody adolescent should be replaced with an employee who knows how to treat guests at an upscale establishment.