Fin Rose

Review of The Shore Club Resort & Spa

Service could have been much better initially. The...

Service could have been much better initially. They need more restaurants and a wider variety of foods on in room dining menu.

We reserved a 1 bedroom oceanview suite. We were given the 1st floor suite 1101. This offered No Privacy and all you could see was the horizon of the ocean. We automatically requested a room change. It was difficult to get in contact with our private butler because she just responded through text messages and most texts were not going through. We finally got in touch with the manager and got our request answered. We then attempted to try to order room service. There was no room service button on the phone and their menu had about 10 things on it with no breakfast options. You had to dial the front desk and the call usually got lost. I then attempted to order through our butler. About an hour later, our order came. The beer my husband ordered broke when he opened it and it was the wrong type of beer. They kindly replaced it with no issue.

After a few other customer service shortfalls, we finally got our new room on the third floor. The view was breathtaking. The design and furnishings of each room were high end, well thought out, and well constructed. The resort has a very calm vibe and every building, floor, light, even landscaping is meticulous.
I do think this hotel has the best design in comparison to the other 5 star hotels I researched on this island. It was the only one that had 1.5 baths that had privacy in the 1 bedroom suites and it has the most square footage in a 1 bedroom suite for a reasonable price.
Housekeeping does a great job also in the suite and around the property.

If you are not an exacting person like myself, don t really order room service, and don t mind partial garden views when you paid for ocean views, then this place is perfect as soon as you arrive. After I got the view I paid for and got on the same page as our butler, this place certainly gets 5 stars.
It also has a really nice gym with a great variety of equipment for any exercise you decide to do.