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Dean Junker

4 years ago

At first I felt this was a scam and was advised by...

At first I felt this was a scam and was advised by my agents to ignore it. But, the phone calls continued. So, I started calling them. To make a long story short, this company is doing a nasty job, and more than likely getting a percentage of what they collect, and then the balance is returned to the Insurance company they are working for. Reminds me of companies that process freight claims and don't charge unless they find an error. At any rate, all said and done they were correct. Sure you don't like it, you thought the money paid out was yours............it's not. Too bad it's not explained different and handled correctly to begin with.

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