Marius Ghitulescu

Review of Hotel Ambient

It is a beautiful, clean hotel, located close to t...

It is a beautiful, clean hotel, located close to the center of Brasov. Unfortunately, I did not have a great experience, largely because of the staff.

What was good:
- cleanliness, both in the rooms and in the rest of the hotel
- located quite close to the center of Brasov
- breakfast is served in the room during this period. Customers choose the desired time the day before

To know:
- the rooms do not have a balcony
- The hotel is very close to other buildings. It is only a few meters from the bedroom window to the balcony of the building next door. I have attached some pictures taken at the window.

What was bad:
- on average, about 2 out of 3 people at the reception did not wear a mask at all, although they were inside
- The wifi didn't work. I could connect, but I didn't have internet access
- breakfast was delayed 45 min. I called the front desk to ask what happens after half an hour late, I was told it was coming, that there were more rooms, and that's about it. No apologies, no indication of how long it will take. It was as if the number of rooms had suddenly doubled overnight.
- the breakfast order was wrong. Specifically, they came with a different sheet than the one we specified what we wanted.
It was a sheet from another room. They cut out the number of that room with a pen and wrote 406 next to it, as if that was our order.
Moreover, on the "new sheet" it was written that we requested breakfast to be served at 10:00, although we had requested at 09:00.

I can't tell if it was bad will or just incompetence, but the quality of the staff was far below the hotel level.

Note that I only stayed one night. Maybe we were more unlucky.