Paytra Lovejoy

Review of DoubleTree Hotel & Miami Airpo...

I stayed there this weekend it was the worst serv...

I stayed there this weekend it was the worst services every. I would call it a No Tree a Double tree. Ha that's a joke. I would never suggest any one to stay there. First of all. They didn't keep my reservation they over booked. Then the room services half cleaned the room. They lleft towels (dirty) in the bathroom. Then to top it off they left a big bag of Dirty Sheets in a bag outside the room. Then to top it all off the staff is the worst. From the top of management to the front desk. I see why the hotel is going to continue to get bad ratings. I spoke to a Tony Ferrara about his nasty rude front desk manager name Kristen Sanchez he was so rude about the whole incident. I can see why your facility is the way that it is . Change Management an you will see a difference. Then they hire help that can't speak English well and they were rude unless its just there culture. Hiring cheap help and charging for upscale prices Never will I ever come to this hotel again. Should be a motel.