The customer service provided by employees here is...

The customer service provided by employees here is beyond disappointing. I have had nothing but problems with this program. My card has never worked since receiving it it took 2 months to get a replacement card when I did get the replacement card the activation wont complete making my card non-active in their system. I called in to report these issue and come to find out I was constantly transferred to the wrong case worker and was met with nasty attitudes from the person I was transferred to by their phone operators. Ive requested manager call backs but have failed to be contacted by anyone yet Im being threatened by my case worker to be denied re certification. I need the assistance with daycare but the help is honestly not worth having to deal with bad attitudes and case workers who fail to work the case loads they have. Totally disappointed and still waiting on a callback after months. The program would be great if the case workers just simply did their job