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Ashley Rose Stumbaugh

3 years ago

Pros: Responsive staff, great platinum benefits fo...

Pros: Responsive staff, great platinum benefits for Bonvoy members (breakfast in lounge, Victors, or Buffet; cocktails in lounge or Compass Rose, additional service during massage), good sized rooms.

Cons: 12 minute walk from Ebisu Statikn makes most main attractions 30 minutes+ away, EVERYONE at the hotel is a platinum member so room upgrades were scarce, long queues at check in/ for concierge assistance, and sloooow WiFi.

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