Very rude service over the phone. I m fostering ca...

Very rude service over the phone. I m fostering cats and the foster organisation that I am with partners with them, I was asked to book an appointment with them from my case manager to check the two cats that we have fostered as we do not have any information on their past and I was greeted very rudely by a staff member. Aggressive on the phone and did not listen to what I said. I understand that there is a pandemic and so they are not taking non emergencies but I was not notified before hand and not till the end of the call. Very dissapointed