Update:

Update:

Resort Manager Mo was really helpful and understood our concerns, also helped us check out even a day earlier since we were not happy about the overall experience.

Adding a star for all other amenities (Hot tub, heated pool) we were able to use which were great

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We booked the Inn at Suncadia for my wife s birthday in September 2021. We did not had a good overall experience and surely not coming back, I suggest you stay away as well! Below are few details

Check Inn:
For Inn you need to check-in at the lodge, we paid for a golf course view room. The lady at the check inn gave us room 15 and was confident it was a golf view room. It turned out all I could see from the room was the parking lot! When I went back asking for what I paid for they said they are all booked and can not do anything now! (They did provide some resort credit and I added a star for that) but the Birthday trip was spoiled looking at the parking lot :(
I was told a supervisor would reach out but never heard from anyone, I guess they don t care for the guest once they pay! They just want you to shut up and take whatever they offer

Rooms:
At first look rooms looked nice and eventually the downward journey started, room bedding had some pungent smell and we could barely sleep at the night, to add the beds were the worst beds I have ever slept on. We could literally feel the springs all night. I bet a motel on the highway would have better beds than this 3-4 star resort. We decided to use our sleeping bags and sleep on the floor.

They really need to improve the customer service and overall hygiene and cleanness in the room