Andrew Connolly

Review of Salthill Hotel, Galway, Irelan...

were looking forward to meeting friends and stayin...

were looking forward to meeting friends and staying in the Salthill Hotel together. This was the most expensive overnight hotel stay we had over the week, 209 euro, yet unfortunately it was the least value for money and a huge disappointment. The check in process was pleasant, our room was clean although the decor is tired and the room was too warm, the radiator came on and couldn't be switched off. The bath water was lukewarm.
The meal we had in the Prom Restaurant was very poor. The service was shambolic and we got our main courses an hour and half after entering the restaurant. We did delay ordering for about 20 mins as at the beginning we felt that we were being rushed but it was no excuse for the long delay. Unfortunately the food was not worth waiting for, bland, mass produced, lacking any flavour. Dishes of cold, hard and unappetizing carrots and cauliflower came with the food. The manger did apologise and we were compensated with free drinks, but unfortunately our evening was not enjoyable. The breakfast was equally shambolic and disorganised and yet again we had the same long wait. When the cooked food arrived, it was obvious that it had been under heat lamps for a long time, the plates were dangerously hot and the food was congealed onto the plates and very unappetizing, some of it went back. The Maitre de was doing her best and was apologetic but the staff were inefficient.
On checking out we approached the desk and tbe receptionist greeted us with 'put your key card in the box' in a brusque manner, no good morning or any enquiry into our stay. We offered our feedback and dhe contacted the manger, who again apologised and said she was aware of the problems. Covid19 is no excuse as we stayed in other cheaper hotels that provided a far superior product. Our friends are booked in for Christmas and are seriously reconsidering their plans.