Update on my previous review of Acima. See below f...

Update on my previous review of Acima. See below for my previous review.

Today I received a response from Acima on my previous review, saying to call them so they can fix the issue. The number they gave me was the regular number you would call in, not a priority number for complaints or anything. A lady answered, I told her I m calling because I wrote a review and your company responded and told me to call this number. She said we get these calls all the time, you can ignore that email that they told you to call us . So she just confirmed that they really don t care. Still, no response from the CEO or his executive office either.

Interest is already high, but fees will kill you even for a simple mistake
I had 3 accounts with Acima, one I did an early payoff. The other 2 I had automatic bi weekly payments. My bank sent me a new bank card and I didn't even think to call Acima or go online, I was so used to it being automatic. After a few weeks, I noticed that my bank account didn't show any payments for them so I quickly logged in and immediate made payments on both accounts. My mistake for not changing it sooner but I did the right thing by paying the moment I found out I didn't pay yet. But noticed $150 in fees! I called customer service and they guy made me feel like I was dumb for paying, he said I should have called first (numerous times he said this). I said I was freaked out and made a payment right away to not run into any issues. I asked for at least some fees back, I'll take the responsibility but felt unfair to be charged $150 in fees for a 2 accounts that are $31 payments each. He said no, can't refund but if you had called first I could have helped you. Like I was suppose to know? And for doing the right thing, you can't help me? I emailed the CEO to complain twice, and yet no response from him and it's been over a week. Terrible, I will pay off these 2 accounts and never use them again and I would suggest the same for you. The interest rate is high already and for a simple mistake, it can cost you!