The hotel itself was very nice. However, I placed ...

The hotel itself was very nice. However, I placed two wakeup calls for 5:30am and 5:40am with the concierge in order to catch an early shuttle to the airport. Neither of the wakeup calls came through. I notified the front desk about this as we were checking out and the woman there gave some terrible excuse about their automated system. For the price I paid for this hotel I would expect them to have better service. Overall the stay was disappointing.