Still waiting for the complaints department to rin...

Still waiting for the complaints department to ring us back...very bad customer service! Contacted on the return of the worst holiday we've EVER been on. Was sent to a hotel in lloret del mar that was SUPPOSED to be a 4* hotel but shouldn't even have been rated. If you're happy with a hotel smellying of drugs & teenagers screaming in halls & no security the crack on and book with these. We slept in our clothes due to the filth of the rooms and booked out the next day to another hotel. AGAIN jetline havent taken responsibility or tried to compensate us for a nightmare holiday & just ignored us and probably sending other couples to this standard of hotel.