Debbie Maxwell

Review of The Best Western Clock Tower R...

To start I would never book a room at this high pr...

To start I would never book a room at this high priced dump, our room was a nonsmoking room and if you smoke in your room you will be charged a fee of $250.00, well what did we find on the balcony but a cigarette butt, we informed the desk as were not smokers and don't want to be charged, next we went to our room and couldn't get the air to blow very well room was sort of stuffy, I saw that there were slide out filters, I pulled one out only to find it full of dirt/ lint or what ever it was, took it to the bathroom and rinsed it off and did the same with the other filter as well, finally fresh air, went to take our showers and the bathroom vent fan didn't work, outlet where the coffee maker didn't work either, got up in the morning set up the coffee maker and noticed the packets with the sugar and creamers were opened and the stir sticks were MIA, grabbed a cup and holy crap the cup under it was dirty used cup, who does that??? We were here for a wedding and you would have thought this place would have been ship shaped. We did let the young girls at the desk know what we found in the room as well as gave them the dirty cup, One of the young girls said this rarely happens, well it should NEVER HAPPEN, there were other guest from our group who also had room issues, They were given a room that was not even cleaned yet, dirty towels and all, had we not been here for a Wedding, we would have walked out and demanded a full refund this place is unacceptable,